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Reform Coordination and Service Improvement

Parastatals supervised by the Department

REFORM COORDINATION AND SERVICE IMPROVEMENT DEPARTMENT

REFORM COORDINATION AND SERVICE IMPROVEMENT DEPARTMENT

  1. Provide advice, leadership and guidance on all matters of reform and innovative practices in the MDA, including special assignments;
  2. Coordinate, monitor and evaluate the implementation of reform activities and programmes to ensure that reform objectives are being realised in the MDA.
  3. Conduct and Support research and analysis on public Service reforms implementation efforts, and in particular, those with policy implication.
  4. Disseminate information on all aspects of public service reform activities in the MDA.
  5. Collect baseline data on service delivery issues and levels, and identify critical areas for reform.
  6. Liaise with reform coordination Directorates in other MDAs on cross-cutting reform issues.
  7. Maintain a regular flow of information on reform issues between the MDA and BSR.
  8. Monitor social economic and political trends that might affect the MDA’s implementation or support for reforms and making recommendations to enhance service delivery.
  9. Conduct surveys, internal and external, to identify impediments to high performance and develop interventions to overcome challenges.
  10. Spearhead the MDA Service Delivery Initiatives through SERVICOM Compliance.